Shipping Policy

Who we are

AxD Projects (“we”, “our”, or “us”) operates the website Hartley-York.com. Our goal is to provide a clear, reliable, and transparent shipping process so you know what to expect when placing an order with us.

Shipping fees

Standard shipping is free on all orders.

Shipping area

We currently ship to addresses within the United Kingdom and the United States.

We may expand our delivery areas in the future and will update this policy accordingly.

Order processing times

Orders are prepared within 1 business day, Monday to Friday.

Orders placed before 12:00 AM CET/CEST are usually processed on the same business day.

Orders are not processed on weekends or public holidays.

Delivery times

Once shipped, orders are typically delivered within 1 to 9 business days.

The estimated total delivery time is therefore between 2 and 10 business days, depending on your location and carrier conditions. These timeframes are estimates and are not guaranteed.

Shipping process

We work with trusted carriers such as DHL, FedEx, and Royal Mail.

Once your order has been dispatched, you will receive an email containing your tracking information so you can follow the progress of your parcel.

Lost or damaged parcels

If your order arrives damaged, please contact us within 48 hours of receiving your parcel and provide photos of the product and its packaging. We will assess the issue and arrange an appropriate solution in accordance with our Return and Refund Policy.

If you believe your parcel has been lost, please contact us as soon as possible so we can investigate the issue with the carrier. We may need to open a trace or claim with the carrier before arranging a replacement or issuing a refund.

Returns

For full details about returns, including eligibility requirements, return shipping costs, timeframes, refunds, and exchanges, please refer to our Return & Refund Policy.

Company information

Company name: AxD Projects
Company registration number: 42037217
Phone: +44 7882 505356
Email: info@hartley-york.com
Address: Harm Koningstraat 40, 7742 LT Coevorden, The Netherlands (not a return address)