Privacy Policy

At Hartley & York, protecting your privacy and personal information is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, contact our customer support team, or make a purchase.

This Privacy Policy is intended for customers and website visitors in the United States. We handle personal information in accordance with applicable United States federal and state privacy and consumer protection laws.

Personal information means information that identifies, relates to, describes, or can reasonably be linked to an individual or household, as defined by applicable law.

1. Business Information

Hartley & York is operated by AxD Projects. The company responsible for the handling of personal information through our online store is:

Company Name: AxD Projects
Trading Name: Hartley & York
Company Registration Number: 42037217
Email: info@hartley-york.com
Phone: +44 7882 505356
Business Address: Harm Koningstraat 40, 7742 LT Coevorden, The Netherlands
Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM Eastern Time (ET)

Although our company is registered in the Netherlands, our online store serves customers in the United States. We respect the privacy rights available to US residents under applicable laws.

2. Website Security and Data Protection

We implement reasonable technical and organizational security measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Our website uses SSL/TLS encryption to help protect information transmitted between your browser and our website. A secure connection can generally be identified by "https://" in the website address.

We also work with service providers that maintain security measures designed to protect customer and transaction information.

Despite our efforts, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We do not use solely automated decision-making that produces legal or similarly significant effects on customers unless otherwise disclosed and permitted by applicable law.

3. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

Contact Information: Name, email address, telephone number, billing address, and shipping address.
Order Information: Products purchased, order numbers, transaction details, purchase history, shipping details, returns, and refunds.
Account Information: Customer account details and preferences when you register or use a customer account.
Payment Information: Payment-related information necessary to complete a transaction, generally processed through third-party payment providers.
Customer Communications: Information provided through customer support requests, contact forms, emails, or other communications.
Technical Information: IP address, browser type, device information, operating system, and technical identifiers.
Website Activity: Pages visited, products viewed, referring websites, browsing behavior, and interactions with website features.
Marketing Information: Email subscription status, marketing preferences, and interactions with promotional communications.
Cookies and Online Identifiers: Cookie identifiers and information collected through similar tracking technologies.

We collect information directly from you, automatically through your use of our website, and from service providers or business partners where permitted by applicable law.

We do not intentionally request sensitive personal information that is unnecessary for providing our products and services.

4. Information Collected Automatically

When you browse our website, certain technical and usage information may be collected automatically, including:

Pages visited and website interactions.
Date and time of website access.
Referring URLs and traffic sources.
Browser type and version.
Operating system and device type.
IP address and approximate location derived from it.
Device identifiers and other technical information.
Website performance and diagnostic information.

We use this information to operate and maintain our website, improve its functionality, identify technical issues, prevent fraud, maintain security, and understand how visitors interact with our services.

Where applicable, this information may also be used for analytics, personalization, and advertising purposes, subject to your privacy preferences and applicable law.

5. Cookies and Similar Technologies

Our website uses cookies, pixels, and similar technologies to support website functionality, remember customer preferences, analyze website performance, and, where permitted, support advertising and marketing activities.

Cookies are small data files stored on your device when you visit a website.

We may use the following categories of cookies:

Essential Cookies: Necessary for core website functionality, including shopping cart operations, checkout, security, and account access.
Functional Cookies: Help remember preferences and improve your browsing experience.
Analytics Cookies: Help us understand website traffic, visitor behavior, and website performance.
Advertising Cookies: May be used to measure advertising effectiveness and display relevant advertisements.

Some cookies are session-based and expire when you close your browser. Others may remain on your device until they expire or are deleted.

Where required by applicable law, we provide appropriate choices regarding non-essential cookies and tracking technologies.

You may manage cookies through your browser settings and through any privacy or cookie preference controls made available on our website.

Disabling certain cookies may affect website functionality, including shopping cart features or saved preferences.

6. Contacting Us

When you contact us by email, through our website contact form, or through another available support channel, we collect the information you provide to us.

This may include your name, email address, order number, contact details, and the contents of your message.

We use this information to:

Respond to questions and customer inquiries.
Provide assistance with orders, shipping, returns, and refunds.
Investigate and resolve customer service issues.
Maintain records of customer communications.
Improve our customer support services.

We retain customer correspondence only for as long as reasonably necessary for these purposes or as required by applicable law.

7. Customer Accounts and Order Processing

When you create a customer account or place an order, we collect the personal information necessary to process and fulfill your purchase.

We use this information to:

Process and confirm orders.
Arrange shipping and delivery within the United States.
Process payments and refunds.
Send order confirmations, shipping updates, and other transactional notifications.
Manage returns, exchanges, and customer service requests.
Maintain customer accounts and order histories.
Detect and prevent fraudulent transactions.
Comply with applicable legal, accounting, tax, and regulatory requirements.

You may request the deletion of your customer account by contacting info@hartley-york.com.

We may need to retain certain transaction, financial, or customer service records where required by law or for legitimate business purposes, including fraud prevention, dispute resolution, and accounting.

8. Email Marketing and Communications

Newsletter Subscriptions

If you subscribe to our newsletter or otherwise choose to receive marketing communications, we may send you emails containing product updates, promotions, special offers, and other information about Hartley & York.

We manage marketing emails in accordance with applicable United States laws, including the CAN-SPAM Act.

Our commercial marketing emails include an appropriate method for unsubscribing from future promotional communications.

You may unsubscribe at any time by clicking the unsubscribe link in a marketing email or contacting info@hartley-york.com.

We will process valid marketing opt-out requests within the period required by applicable law.

Marketing to Existing Customers

Where permitted by applicable law, we may send existing customers information about products, promotions, or services that may be relevant to their previous purchases or interests.

You may opt out of promotional communications at any time.

Transactional Communications

Even if you unsubscribe from promotional emails, we may continue to send necessary transactional or service-related messages, such as order confirmations, shipping updates, refund notifications, and responses to customer support requests.

9. Order Fulfillment, Shipping, and Payments

We may disclose personal information to trusted third-party service providers where reasonably necessary to operate our business, process payments, fulfill orders, and provide customer support.

These providers may include:

Payment processors and financial service providers.
Shipping carriers and logistics companies.
Order fulfillment and warehouse service providers.
E-commerce platforms, including Shopify.
Fraud prevention and website security providers.
Customer support and communication service providers.
Technical service providers necessary to operate our website.

These service providers may process personal information in accordance with their contractual obligations, applicable privacy requirements, and their own privacy notices where relevant.

Payments are processed using the payment methods available at checkout.

We do not generally store complete payment card details directly on our own systems when payment processing is handled by third-party payment providers.

10. Reviews and Customer Feedback

We may invite customers to provide feedback or reviews regarding products they have purchased or their shopping experience.

Review requests may be sent by email or through other available communication channels where permitted by applicable law.

If a review is submitted for publication, the information displayed may include the review content, rating, name or display name, and other information you choose to provide.

You may contact us to request assistance regarding a review or the personal information associated with it, subject to applicable law.

11. Social Media

Our website may include links, buttons, or integrations associated with social media platforms such as Facebook and Instagram.

When you interact with these features, the relevant social media provider may collect information about your activity according to its own privacy practices.

We encourage you to review the privacy policies and settings of any social media services you use.

12. Analytics and Advertising Technologies

We may use third-party analytics and advertising services, including Google Analytics, Google Ads, Meta advertising tools, or similar services, where implemented on our website.

These services may collect information through cookies, pixels, and similar technologies to help us:

Understand website traffic and customer behavior.
Measure website and marketing performance.
Improve website usability and product offerings.
Measure advertising conversions.
Display advertisements that may be relevant to customers.

Depending on the technologies used, advertising and analytics providers may receive technical information, online identifiers, and information about interactions with our website.

We use these technologies in accordance with applicable privacy laws and available customer privacy preferences.

Where required by law, customers may opt out of certain advertising-related tracking or sharing activities using the privacy controls provided on our website or other legally recognized opt-out mechanisms.

13. Retargeting and Remarketing

Where permitted by applicable law, we may use retargeting and remarketing technologies to display advertisements for Hartley & York products to individuals who have previously visited our website.

These activities may involve cookies, advertising pixels, or similar technologies operated by advertising partners.

Depending on applicable state privacy laws, certain advertising activities may be classified as the sale or sharing of personal information or processing for targeted advertising.

Where required by law, we provide customers with the ability to opt out of eligible activities.

You may also manage certain advertising preferences through your browser, device settings, or the privacy controls offered by relevant advertising platforms.

14. International Data Transfers

Hartley & York serves customers in the United States and is operated by AxD Projects, a company registered in the Netherlands.

As a result, personal information collected from US customers may be accessed, stored, or processed in countries outside the United States, including the Netherlands and locations where our service providers operate.

Privacy and data protection laws in these countries may differ from those in your state or country of residence.

We take reasonable measures to protect personal information transferred internationally and use appropriate safeguards where required by applicable law.

15. Your Privacy Rights

Depending on your state of residence, the nature of the personal information involved, and whether the relevant law applies to our business, you may have certain rights relating to your personal information.

These rights may include:

Right to Access: Request access to personal information we maintain about you.
Right to Know: Request information about the categories of personal information collected, used, or disclosed.
Right to Correction: Request correction of inaccurate personal information.
Right to Deletion: Request deletion of certain personal information, subject to applicable legal exceptions.
Right to Data Portability: Request a copy of certain personal information in an accessible format.
Right to Opt Out: Opt out of certain sales, sharing, targeted advertising, or other processing activities where applicable law provides that right.
Right to Limit Certain Uses: Request limitations on certain uses or disclosures of sensitive personal information where applicable.
Right to Appeal: Appeal a decision regarding a privacy request where applicable state law provides this right.
Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination or retaliation.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where those laws apply to our business.

These rights may include the right to know, access, correct, or delete personal information; opt out of the sale or sharing of personal information; and limit certain uses of sensitive personal information.

California residents also have the right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.

Other US State Privacy Rights

Residents of other US states may have additional privacy rights under the laws applicable to their state, where those laws apply to our business.

We will review and respond to eligible privacy requests in accordance with applicable legal requirements.

Submitting a Privacy Request

To request access, correction, or deletion of personal information, or to exercise another applicable privacy right, please contact:

Email: info@hartley-york.com

Include a description of your request and sufficient information to help us identify the relevant customer records.

We may request additional information to verify your identity or authority before processing certain requests, as permitted by applicable law.

Where permitted by law, an authorized agent may submit a privacy request on your behalf.

We will respond within the period required by applicable law and explain any legally permitted reason why a request cannot be fulfilled.

16. Sale or Sharing of Personal Information

We do not sell personal information in exchange for monetary payment.

However, certain advertising, analytics, or marketing technologies may involve disclosures of personal information that qualify as a "sale," "sharing," or use for targeted advertising under applicable US state privacy laws, even where no monetary payment is involved.

Where applicable law provides a right to opt out of these activities, we will make available an appropriate mechanism for submitting an opt-out request.

You may contact us at info@hartley-york.com regarding your privacy preferences or available opt-out options.

Where required by applicable law, we also recognize supported legally valid opt-out preference signals, including Global Privacy Control (GPC).

We do not knowingly sell or share the personal information of children in violation of applicable law.

17. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to meet applicable legal and business requirements.

Retention periods may vary depending on the category of information, the reason it was collected, and applicable legal obligations.

For example, we may retain certain information to:

Process and maintain order records.
Provide customer support and resolve disputes.
Manage returns, exchanges, and refunds.
Comply with accounting, tax, and regulatory requirements.
Detect and prevent fraud or unauthorized activity.
Maintain records necessary to establish or defend legal claims.

When personal information is no longer necessary for its intended purpose and is not subject to a legal retention requirement, we will delete, anonymize, or securely dispose of it where reasonably practicable.

18. Children's Privacy

Our website is intended for adults and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 in violation of the Children's Online Privacy Protection Act (COPPA) or other applicable laws.

If we learn that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete or otherwise handle that information as legally required.

If you believe a child has provided personal information to us improperly, please contact info@hartley-york.com.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technologies, service providers, or applicable legal requirements.

Any updates will be published on this page.

Where required by applicable law, we will provide additional notice before material changes take effect.

We encourage customers to review this page periodically to stay informed about how we handle personal information.